Frequently Asked Questions

Yes, we offer same-day delivery across the West Midlands. If you buy in the morning, we can usually have it in your kitchen by the afternoon. Call to confirm availability.

Delivery costs vary depending on your location. Call us on 0121 572 0805 for a quote.

We cover Blackheath, Rowley Regis, Oldbury, Dudley, West Bromwich, Birmingham, and surrounding West Midlands areas. Call to check if we cover your area.

Yes, you're welcome to collect from our shop at 76 Oldbury Road, Rowley Regis, B65 0JS. We're open Monday to Saturday, 9am to 5pm.

Yes, we offer free installation for select products. We'll bring it in, position it, and connect it for you.

We don't install gas appliances ourselves as this requires a Gas Safe registered engineer. We can recommend local engineers if needed.

Yes, we'll remove your old appliance when we deliver the new one at no extra charge.

New appliances are brand new in original packaging. Graded appliances may have minor cosmetic marks but work like new. Reconditioned appliances have been professionally repaired and tested.

Yes, we have over 150 appliances on display in our showroom. Pop in and see for yourself.

Yes, if we don't have what you're looking for in stock, we can often order it. Just ask.

New and graded appliances come with a 12-month warranty. Reconditioned appliances come with a 4-month warranty.

The warranty covers mechanical and electrical faults. It doesn't cover damage caused by misuse or accidental damage.

Give us a call. We'll do our best to sort it out, whether that's a repair or a replacement.

Yes, we repair most major household appliances including washing machines, tumble dryers, fridge freezers, cookers, and ovens.

We offer same-day callouts where possible. Call us to arrange a time that suits you.

Repair costs depend on the fault and parts required. We'll give you an honest quote before any work is done.

Yes, we repair most appliances regardless of where you bought them.

Yes, we stock common parts and can order most others for next-day delivery.

Call us with your appliance model number (usually found on a sticker on the back or inside the door) and we'll help identify the right part.

We accept cash, debit cards, and credit cards.

We don't currently offer finance, but our prices are competitive and we have options to suit most budgets.